Privacy Policy

Effective Date: June 16, 2024

1. Introduction

Welcome to Psynopsis.ai, an integrated suite of applications including a web app, Chrome extension, and mobile apps for Android and iOS. Our services are designed to help healthcare professionals efficiently document telemedicine sessions. This privacy policy outlines how we collect, use, and protect your personal information across all our platforms, ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA).

2. Information We Collect

2.1 Personal Information
  • Account Information: When you create an account, we collect your name, email address, and password.
  • Payment Information: If you make a purchase, we collect your payment details, which are processed by third-party payment processors.
  • 2.2 Telemedicine Session Data

  • Audio Recordings: Our Chrome extension records audio and video from telemedicine sessions. They are used to create transcriptions. No audio recordings are saved on the device or in the cloud.
  • Transcriptions: The recorded sessions are transcribed and stored in our database.
  • 2.3 Usage Data

  • Log Information: We collect log data such as IP addresses, browser type, and the pages you visit.
  • Device Information: We collect information about the device you use to access our services, including the device type, operating system, and unique device identifiers.
  • 3. How We Use Your Information

    3.1. To Provide and Improve Our Services
  • Recording and Transcription: To capture and transcribe telemedicine sessions.
  • Data Storage: To securely store your session recordings and transcriptions.
  • Customer Support: To respond to your inquiries and provide support.
  • 3.2. Compliance with HIPAA

    • Safeguards: Implement physical, administrative, and technical safeguards to protect the confidentiality, integrity, and availability of PHI.
    • Access Controls: Limit access to PHI to authorized personnel only.

    3.3. Communication

  • Notifications: To send you updates about your recordings, transcriptions, and other relevant information.
  • Marketing: With your consent, to send you promotional materials and updates about new features.
  • 4. How We Share Your Information

    4.1. Third-Party Service Providers
    • We may share your information with third-party service providers who assist us with payment processing, data storage, and transcription services. These providers are required to comply with HIPAA regulations and sign Business Associate Agreements (BAAs) to ensure the protection of PHI.
    4.2. Legal Requirements
    • We may disclose your information if required by law or to protect our rights and the safety of our users.

    5. Data Security

    We use industry-standard security measures to protect your personal information. This includes encryption, secure servers, and regular security audits. We comply with HIPAA Security Rule standards to ensure the confidentiality, integrity, and availability of PHI. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

    6. Your Choices

    6.1. Access and Update Your Information

    • You can access and update your personal information through your account settings.

    6.2. Request Access to PHI

    • You have the right to request access to your PHI and to receive a copy of it. Contact us to make such a request.

    6.3. Opt-Out of Marketing Communications

    • You can opt-out of receiving marketing communications by following the unsubscribe instructions in the emails we send you.

    7. Children's Privacy

    Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

    8. Changes to This Privacy Policy

    We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and providing a notice on the app. Your continued use of our services after the changes take effect signifies your acceptance of the revised policy.

    9. Contact Us

  • If you have any questions or concerns about this privacy policy, please contact us at:
  • Email: [email protected]
  • 10. HIPAA Compliance

    We are committed to protecting the privacy and security of your PHI. Our practices are designed to comply with HIPAA regulations, including:

    • Privacy Rule: We maintain the confidentiality of your PHI and only use or disclose it as permitted by HIPAA.
    • Security Rule: We implement administrative, physical, and technical safeguards to protect your PHI.
    • Breach Notification Rule: We will notify you and the appropriate authorities in the event of a breach of unsecured PHI

    8. Changes to This Privacy Policy

    We may update this privacy policy from time to time. We will notify you of any significant changes by posting the new policy on our website and providing a notice on the app. Your continued use of our services after the changes take effect signifies your acceptance of the revised policy.

    9. Contact Us

  • If you have any questions or concerns about this privacy policy, please contact us at:
  • Email: [email protected]
  • 10. HIPAA Compliance

    We are committed to protecting the privacy and security of your PHI. Our practices are designed to comply with HIPAA regulations, including:

    • Privacy Rule: We maintain the confidentiality of your PHI and only use or disclose it as permitted by HIPAA.
    • Security Rule: We implement administrative, physical, and technical safeguards to protect your PHI.
    • Breach Notification Rule: We will notify you and the appropriate authorities in the event of a breach of unsecured PHI

    11. Microsoft

    We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

    12. Google

  • We partner with Google Analytics and Google Ads to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Google Privacy Statement.